x11bd's Privacy Policy

Introduction & Applicability

x11bd ("we", "our", or "platform") operates a safe, transparent, and responsible online gaming service for players in Bangladesh. Protecting your privacy is one of our core responsibilities.

This privacy policy explains what information we collect when you use x11bd's website and services, how that information is used, who it may be shared with, and what measures we take to keep your information secure.

This policy applies to the website https://x11bd.lat and all pages and services under it. By using our services, you are considered to have accepted the terms of this policy. If you do not agree with this policy, please refrain from using our services.

x11bd is operated for individuals aged 21 (twenty-one) or older only. We do not knowingly collect any personal information from minors.

What Information We Collect

x11bd may collect your information in several ways. The different categories of information collected are described below:

2.1 Registration & Account Information

When you create an account at x11bd, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Username and password provided by you

2.2 Financial Information

To process transactions, we collect:

• bKash, Nagad, Rocket, Upay account numbers
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and dates

Card numbers or complete financial credentials are not stored directly on our servers — they are handled securely through payment processors.

2.3 Usage & Activity Information

While you use the platform, we may automatically collect:

• IP address and device identifier information
• Browser type and operating system
• Pages visited and time spent
• Gaming history and betting records
• Login times and location-related information

2.4 Cookies & Similar Technologies

The x11bd website uses cookies and similar tracking technologies. These include: session cookies (to maintain login status), preference cookies (to save language and settings), and analytics cookies (to improve service quality). Cookies can be disabled in your browser settings, though doing so may cause some services to not function properly.

How Your Information Is Used

x11bd uses the information collected about you only for the following legitimate purposes:

x11bd never sells your personal information to third parties or rents it out for commercial purposes.

Information Sharing & Disclosure

x11bd may share information with third parties in limited circumstances and in strict compliance with security standards. Information may be disclosed in the following cases:

4.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, technology infrastructure, and customer support. These partners may use information only for the purpose of providing specified services and are required to comply with our privacy standards.

4.2 Legal Requirements

We may be required to provide necessary information in response to court orders, legal processes, or valid requests from government authorities. Such disclosures will always be made within the limits of applicable law.

4.3 Prevention of Financial Crime

Information may be shared with relevant authorities where necessary for anti-money laundering and financial fraud detection purposes.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance in such cases.

Please Note: Except in the circumstances described above, x11bd does not disclose your personal information to any third party.

Data Security Measures

x11bd takes industry-standard technical and administrative measures to protect your personal information. The key features of our security framework are outlined below:

5.1 Encryption

Our website and services use SSL (Secure Sockets Layer) encryption technology. All data transmitted between your browser and our servers is encrypted, making it unreadable to third parties.

5.2 Access Controls

Only authorized personnel have access to your personal information, and they are bound by strict confidentiality agreements. Every access is logged and regularly reviewed.

5.3 Password Protection

Your password is never stored in plain text. Passwords are kept secure using advanced hashing algorithms. You are advised to change your password regularly and use a unique password.

5.4 Limitations

No method of transmitting information over the internet or storing it electronically is completely secure. We take all commercially reasonable measures to protect your information, but absolute security cannot be guaranteed. If you suspect a security breach, please contact us immediately.

Your Rights & Choices

As a user of the x11bd platform, you have the following rights over your personal information:

6.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of that information. To make this request, contact our support team.

6.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. This can be done through account settings or by contacting our support team.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, information required to meet legal obligations, complete ongoing transactions, or resolve disputes may not be immediately erasable.

6.4 Right to Object to Processing

You have the right to object to your information being used for certain purposes, particularly in the case of marketing communications.

6.5 Account Closure

You may request to close your x11bd account at any time. Even after the account is closed, certain information may be retained for a specified period to meet legal requirements.

To exercise any of the above rights, contact our support team. We will verify your request appropriately and endeavor to respond promptly.

Data Retention Period

x11bd does not retain your personal information beyond the period necessary. The retention policy for different types of information is as follows:

• Active Account Information: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for the period required by legal obligations.
• Communication History: Retained for a specified period to improve support quality.
• Log Files & Technical Data: Retained for a short period for security purposes.
• Closed Account Information: Securely deleted after legal obligations have been fulfilled.

Once the retention period has expired, we securely delete or anonymize your information so that you can no longer be identified.

Protection of Minors

x11bd is operated for individuals aged 21 (twenty-one) or older only. We do not knowingly collect any personal information from minors or allow them to use our services.

Age is verified during the registration process. If we become aware that a person has opened an account using false information and is under 21 years of age, their account will be immediately closed and the related information will be deleted.

If a parent or guardian believes their child is using our services, please notify our support team immediately.

Third-Party Services

x11bd's services may include connections to third-party service providers, such as payment gateways and game providers. These third parties have their own privacy policies and may process information in accordance with their own policies.

x11bd is not responsible for the privacy policies or practices of these third-party providers. We carefully select our partners and establish data protection agreements with them.

9.1 Game Providers

Our game providers, including Pragmatic Play, Spribe, JILI, and PG Soft, may process certain gaming-related data. Sharing this information is necessary to ensure a high-quality gaming experience.

9.2 Payment Services

Information related to bKash, Nagad, Rocket, Upay, and various banking services is shared to complete financial transactions. These payment providers maintain their own security standards.

Policy Changes & Updates

x11bd may update this privacy policy from time to time. The policy may be revised in response to changes in services, new legal requirements, or business developments.

For any significant changes, we will:

• Publish the updated policy on this page
• Clearly state the date of the change
• Notify registered users by email where necessary

Your continued use of our services after a policy change will be considered as your acceptance of the updated policy. You are advised to review this page regularly.

If any change involves a fundamental shift in how your information is used and you do not agree, you always have the right to close your account.